Get in Touch With Us

Got a question about a sweepstakes casino listing, spotted something that needs updating, or want to suggest a platform we haven't covered yet? Here's how to get in touch, and what we can realistically help with once you do.

How to Reach Our Team

Email is the best way to contact us. We read every message that comes in and try to respond within a couple of working days, though busier periods can push that out a little. Write to us at [email protected].

A quick summary of what your message is about helps us route it to the right person faster — whether that's a factual correction, a question about how we assess sites, or a general enquiry about how sweepstakes casinos work.

What We Can Help With

• Questions about our reviews — If something in our coverage of a platform such as Crown Coins, SplashCoins, or any other operator on our list is unclear, ask us to clarify.
• Corrections and updates — Welcome offers, eligible states, and terms at sweepstakes casinos change often. If you notice something that looks outdated, let us know so we can look into it.
• Suggestions for future coverage — If there's a new sweeps casino you'd like us to research, or a topic — such as redemption processes or state-by-state eligibility — you'd like explained in more depth, we're glad to hear it.
• General feedback — Positive or critical, reader input genuinely shapes what we publish and how we explain things.

What We Can't Do

It's worth being upfront about the limits of what a comparison site can offer. We are not able to:

• Process account verification, redemptions, or withdrawals on behalf of any operator — that has to go through the platform itself, using their own identity checks and support channels.
• Confirm whether a specific sweepstakes casino is legal for you to use in your state. Availability varies by state, operators set their own eligibility rules, and these can change with little notice, so always check the operator's own terms and your state's current rules rather than relying on us for a legal opinion.
• Guarantee outcomes from any game, promotion, or redemption. Sweepstakes casinos run on a dual-currency model — typically Gold Coins for free-to-play entertainment and Sweepstakes Coins that may be redeemable for prizes under specific conditions — and results are always down to chance, never certainty.

Before You Write In About a Specific Platform

If your question concerns account access, a redemption delay, or identity verification at a particular site, that operator's own support team will have far more visibility into your account than we do. Most reputable platforms require a government-issued ID and sometimes proof of address before releasing a prize redemption, and their support staff can walk you through that process directly. We're better placed to answer questions about how the sweepstakes model works in general, how our editorial ratings are put together, or where to find alternative casino options if you're outside the US, such as our page on non-GamStop casinos for UK readers.

What Happens After You Send a Message

A real person reads and responds to every enquiry — we don't rely on automated replies to stand in for an actual answer. If your message needs input from someone else on the team, we'll say so rather than leave you waiting without an update. And if we've made an error somewhere on the site, we'd rather hear about it from a reader than let it sit uncorrected.

Thanks for taking the time to reach out. Whether it's a correction, a question, or just feedback on how we're covering this space, we're glad to hear it.